Case study

Carlton Hotel

A sagging roof, a rotted beam, and a leak that had reached the second floor bathrooms.

Carlton Hotel

Nobody wants to open up the wound

On the first visit we asked to carry out an invasive investigation. The client declined - opening it up might reveal more remedial work, and most property managers would rather not know.

It is an understandable instinct and a costly one. Some wounds can be postponed. Some of them destroy buildings, and the only way to tell which is which is to look.

After the first phase of work we pressed the point, and this time we opened it up. The waterproofing on the roof had failed around a penetration. Water had been getting into the building from there, and it had rotted the beam. The roof was sagging - part from the destroyed screed, part from the beam under it - which meant water was also ponding on the roof and making the whole thing worse.

From there the water had travelled. It reached the first and second floor bathrooms, and the second floor needed a new subfloor, the ceiling repaired, waterproofing and the plumbing relocated.

How it went

  1. 01

    The roof we were asked not to open

    A tiled terrace with two massive air conditioning units standing on it, and a drain so long blocked it had grown its own weeds. Water had nowhere to go, so it sat, The units were heavy enough that they had to be disassembled before they could come off the roof at all.

    The tiled roof terrace before work, with the two air conditioning units in placeA roof drain blocked to the point that weeds had taken root in itWater ponding across the roof terrace at the outlet
  2. 02

    Lifting the screed

    With the two units disassembled and off the roof, we lifted the screed to see what condition it was in. It was bad enough that there was no argument about the next step: all of it came off.

    The roof with the screed lifted and removed, exposing the deck below
  3. 03

    What was underneath

    The waterproofing had failed around a penetration. Water had been entering there and had rotted the beam through - which is why the roof was sagging, and why it kept ponding no matter what went over the top.

    The rotted beam exposed, with water damage through the timberRoof structure opened up showing rot through the rafters and beamCeiling lining removed to reach the damaged structure
  4. 04

    How far it had travelled

    From the roof the water reached the first and second floor bathrooms. The second floor needed a new subfloor, the ceiling repaired, the waterproofing redone and the plumbing relocated.

    Damage found beneath the bathroom floor tiling
  5. 05

    Taking the load off the beam

    There was no budget for the full remediation we recommended, so we made the building safe within the budget there was: the load distributed off the failed beam onto the beams either side, then reinforced with a lintel and additional steel.

  6. 06

    Finished

    The terrace re-graded and re-membraned, with the source of the water dealt with rather than covered over.

    The completed roof terrace with the new membraneThe finished membrane surface

The outcome

The source was found and dealt with rather than covered over. The building knows what it is carrying, what has been made safe, and what is still ahead of it.

Got a leak? Let's find the source.

If any of that sounds like your building, the first step is the same one every time: find out where the water is actually getting in.